Oy. I’m always nervous ordering for the first time from an untrusted website. I love online shopping but it can be a gamble, especially when it is for discount or knock off products. Hush was recommended by folks in a FB makeup group. I spent a couple weeks checking the site and reading reviews of the site online. I decided to give it a try on the 4th. The site says they only work Monday-Friday until 5pm (no idea what time zone). My order was placed around 9pm on Friday so I knew it would be Monday before anything happened. I got my order confirmation sent to my email and to FB messenger.
Monday, as expected, I got a shipping notice. No expected delivery date though. My stuff was coming from somewhere in California via DHL. DHL is so flipping slow. I don’t even know why people use it to ship anything. And it is 50/50 with DHL if it will show an expected delivery date. Yeah, needless to say, I’m not a fan.
My order arrived on the 11th. I was pleasantly surprised. I went through the packing list as I was pulling things out. I will say this: Everything was packaged really well. The only thing I was worried about was the eyeshadow palette. I’m always leery of getting pressed powders in the mail. They wrapped this thing in enough bubble wrap that I don’t think it could have broken if someone stomped on it! So that is definitely a good thing. But….
I am missing an item. *sigh* It wasn’t an expensive item. My entire order was relatively small, around $40 in total for 7 items. But I paid for it and I want it. After searching Hush’s website, it appears the only way to contact them is via FB messenger. No email or phone contact for customer service. I sent them a message with my order number and asked for help. Since it was once again after 5pm on a Friday, I figured I was going to have to wait until Monday for a response from Hush… if they responded at all. Ahhhh!
I got a response back less than an hour later. They asked for the email associated with my order. Within 3 minutes, I had an order confirmation for my replacement item. And a discount code to use for my trouble. It, again, will not ship until Monday so I should have it probably Friday.
Provided they send me the correct item, I’m going to say that I am happy with the customer service response. Mistakes happen. It is unfortunate that it happened on my first order. I’m going to wait until I get this replacement item to haul my order and provide an end result of what happens. If it works out, I’ll let the girls pick a few items each and use the discount code to get them some fun things.
PS. We survived the birthday party yesterday, moody teenagers and all. So glad that is over for another year. 😀